Please Handle your Prints with the Utmost Care

Giclée prints are delicate works of art that require careful handling. Their surfaces can tear or scratch easily, so it's essential to treat them with the utmost care. Particularly given the large sizes of these prints, even a small tear or scratch can significantly affect their appearance. If you choose to purchase a print without any mounting, such as a Kappa mounted or Print Only, please be aware that these options offer much less protection. Conversely, Dibond or Reverse Acrylic Mounted Prints provide an added layer of protection for your artwork. Regardless of the format you choose, we strongly advise handling your Giclée prints with the care and respect they deserve.

PROCESSING & PACKAGING

Our Print Only Packaging

Our dedicated team ensures the safe handling and packaging of your prints and frames. We use tissue paper and bubble wrap to protect delicate prints from scratches, and place them in sturdy, crush-resistant cardboard tubes for shipping.

Processing Mounted Prints

Handmade mounting jobs are typically completed within 4-6 business days. See below for shipping times.

Order Tracking

You will be able to track the progress of your order, from preparation to delivery, once you've placed your order.

SHIPPING INFO

Print Only (not framed or mounted)

All Print Only products are eligible for free shipping worldwide and includes all import taxes into your Country. This should ensure a swift delivery and no complications at the border!

Mounted Prints

The cost of delivery for these items will be calculated and displayed at checkout. The calculation does not show the import taxes but we will take care of them.

We Cover Your Import Taxes!

When you order products from our site for international delivery, we operate on a Delivered Duty Paid (DDP) basis. This means we take responsibility for all import duties and taxes, and we handle any customs clearance procedures. These charges are levied once the package reaches its destination and we cover these costs, ensuring a smoother and more efficient delivery process for you. As customs policies vary widely from country to country, we navigate these complexities on your behalf. As the shipper, we comply with all laws and regulations of the destination country, and your privacy is of utmost importance to us. In operating on a DDP basis, we aim to provide our international customers with a smooth, worry-free shopping experience. if you find this is not the case, please do contact us as soon as possible so we can get it straightened out!

Return Policy - Terms and Conditions

1. Customer Responsibility: The customer is responsible for all costs associated with returning any items. This includes shipping fees, insurance, and any other expenses incurred as a result of the return.
2. Return Condition: All returned items must be in their original condition, and packaging if applicable. Any items returned in a condition different from how they were received may be rejected or subject to a restocking fee.
3. Return Authorization: Before returning any items, the customer must contact our customer service team to obtain a return authorization. Any items returned without prior authorization may not be eligible for a refund.
4. Refunds: Once the returned items have been received and inspected, a refund will be issued to the original method of payment. Please note that it may take several business days for the refund to appear on your statement.
5. Exchanges: If you wish to exchange an item, please follow the return procedure and then place a new order for the desired item.
6. Damaged Items: If an item is received damaged, please contact our customer service team immediately for assistance. By making a purchase, you agree to these terms and conditions.